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Terms That Govern Your Account on Hazy BD

These terms set out the rules between you and Hazy BD when you open an account, make deposits via bKash, Nagad, or Rocket, and access the lobby.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredWallet verification required
Hazy BD Terms That Govern Your Account on Hazy BD
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Reach our support team directly through the live chat window inside your account. Available for account, wallet, and terms queries during active support hours.

Email Support

Send terms or eligibility questions to our support address listed in your account dashboard. We respond to written queries about these terms and account policy.

Account Help Centre

Your account dashboard includes a help section with answers on wallet verification, deposit rules, and what these terms mean for bKash, Nagad, and Rocket users.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

Account Security Your account is protected with OTP verification on login. If we detect unusual access from an unrecognised device, we pause the session and send a verification code to your registered number.
Wallet Data Handling We store only the transaction reference from bKash, Nagad, or Rocket — not your mobile wallet PIN or personal wallet credentials. Payment data is used solely to match deposits and process withdrawals.
Requesting Account Changes To update your registered mobile number or request account closure, contact support via live chat or the email address in your dashboard. Identity confirmation is required before we process any change.
Term Disputes and Queries If you believe a term has been applied incorrectly to your account — for example, a frozen withdrawal or a disputed transaction — raise it through the help centre with your transaction reference and we will review it.

Common Questions About These Terms

These terms apply to anyone who opens an account on Hazy BD. Eligibility depends on your location and local law — access is available only in regions where use is permitted.

If we update these terms and you do not agree, you should stop using your account and contact support to close it. Continued use after the update date counts as acceptance.

We store transaction references to match your deposits and process withdrawals. Your wallet PIN and personal credentials are never stored or accessible to us at any point.

Contact support via live chat or email from your account dashboard. We require identity verification before updating a registered mobile number or processing an account closure request.

Yes. If a bKash, Nagad, or Rocket transaction was processed incorrectly, raise it through the help centre with your transaction reference number and we will investigate within the timeframe stated in the policy.

Account suspensions under these terms can be queried by contacting support directly. Share your account details and the reason you believe the suspension is incorrect and our team will review it.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.